Privacy Policy
Effective Date:
Your privacy is important to us. Please read this policy carefully to understand how we will collect, use, and disclose your personal information, and what choices you have with respect to your personal information.
1. Who We Are
We are Scale, a company with a mission to develop reliable artificial intelligence (“AI”) systems for the world’s most important decisions. We and our affiliates do this by operating global platforms that enable people to work when and where they want and to provide their skills and services for the development of AI.
A reference to ”we,” “us,” or the “Company” is a reference to Scale AI, Inc. and its affiliates, including Smart Ecosystem, Inc., involved in the collection, use, sharing, or other processing of personal information. Where applicable, the Company is the controller.
2. Scope and Applicability
This policy applies to all of the services that we offer to contributors or specialists who create and curate the high-quality data that is needed to improve AI systems (the "Services"). The Services include the websites of our contributor platforms, including https://outlier.ai/, https://www.remotasks.com/, and https://platform.hfc.scale.com/, (collectively, the “Sites”) and any of our other associated mobile or web services, software, platforms or applications. This policy describes how we collect, use, share or otherwise process personal information when you access or use our Services or attend an event or otherwise interact with us about the Services.
3. Personal Information We Collect
When we talk about “personal information” (or “personal data”) we’re talking about a broad range of information. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person.
Personal Information You Provide Us Directly. We may collect the following personal information you provide directly to us:
Registration information - Personal information we collect when you register for a user account to access the Services (your “Account”). This may include your name, address, country of residence, mobile phone number, email address, postal address, and other demographic information, which includes things like background information related to your experience and education. In certain instances, you may be asked to provide proof of your identity, such as a driver’s license, social security number, or other government-issued ID, and location to access or use the Services or task on certain projects.
Identity verification information - We and our service providers, like Persona, verify users’ identities and skills to help protect the integrity of the Services and reduce fraud. For this purpose, when you sign up to use the Services and at regular intervals thereafter, we may collect, store, and analyze images and video or audio recordings of you—including selfies and images of your government-issued ID—and use those images and recordings to check your skills or generate information and measurements about your face (“Verification Data”), which may be considered “biometric” data or “sensitive” data under the laws of some jurisdictions. Under certain circumstances, you may have a choice between verification provided by our service provider using your Verification Data and an alternative for verifying your identity. We do not sell, lease, trade, or profit from Verification Data. Your Verification Data will be retained for up to two years after your last interaction with the Services or as required by law. We retain your government identification, the images, and video or audio recordings you provide in accordance with the “Retention and Deletion of Information” section of this Privacy Policy. To request deletion of your images, recordings, or Verification Data, email us.
Your activity when you use our services - Personal information we collect when you use the Services and how you use them. We might know, for instance, that you completed the security review or that you undertook and/or completed tasks for a third-party customer (“Customer”) or performed support services related to such tasks (collectively, “Tasks”). If you submit, upload, publish or otherwise make available on the Services text, audio, and/or visual content and information, including commentary, questions, and feedback related to Tasks, AI models, support requests, and submission of entries for competitions and promotions (collectively, “User Content”), we may collect your User Content. User Content may include information about the qualities and characteristics of your voice, face, and eyes, which may be considered ‘biometric” data and/or “sensitive” data under the laws of some jurisdictions, and may be subject to a separate written data collection agreement between you and us or between you and a Customer.
Marketing, events, and communications information – Personal information we collect when you express interest in obtaining information about the Services, such as by signing up for emails or other communications. This may include things such as your name, email address, mailing address, phone number, title, or company name.
Feedback and support information - Personal information we collect when you contact us for support with your Account, or to notify us of any suspected misuse of the Services or violations of applicable law, the Terms of Use, the Community Guidelines, or other applicable policies, including when you contact us.
Survey Information - Personal information we collect in response to surveys that we may conduct in order to improve the Services.
Financial and payment information - Personal information we collect in order to process payment to you or provide tax documentation.
Personal Information We Collect From You Automatically. We use tools and services commonly used on the internet, such as log files, cookies, pixel tags, and similar technologies to automatically collect personal information from your devices while you navigate the Sites or interact with emails we send to you. In this context, we collect things like IP address, browser or device type, operating system, the website you visited before the Site, and identifiers of your devices. For more information, please also visit our Cookies Policy.
Personal Information We Collect From Third Parties. We may also collect personal information from third-party sources. For example:
if you create or log into your Account using your Google or Facebook account credentials, we will access and collect your name, email address, country of residence, and age range from these third parties
if one of our business partners provisioned you an Account, we will access and collect the information you provided to them for this purpose
if you submit, upload, publish or otherwise make available User Content on other platforms related to Tasks, we may collect your User Content
if you opt-in for an identity verification or a background check, our screening vendor may provide us with certain personal information, such as your name, date of birth, address, government-issued ID, results of identity verification, phone number, email address, and picture
our payment facilitation vendor may provide us with tax documentation, which includes things like your taxpayer identification number, related to payments made to you
4. How and Why We Use Information
The categories of personal information we use, and why and how we process personal information, are set out below. Where required under data protection law, for example, in the European Economic Area and United Kingdom, we also identify our legal justification (i.e., “legal basis”) for processing your personal information.
How and why we use your personal information | Categories of personal information we may use for these purposes | Legal basis (if applicable in your jurisdiction) |
|---|---|---|
Providing the Services. We process your personal information to provide the Services and to perform our contract with you for the provision of our Services and to satisfy our obligations under the Terms of Use. | Registration information Your activity Information we collect automatically Information we collect from third parties | Contractual Necessity |
Operating and administering the Services. We process your personal information to operate and administer the Services and make them available to you. | Your activity Information we collect automatically Information we collect from third parties | Our legitimate interest in operating and administering the Services, and making them available to you. |
Personalizing the Services. We process information we collect and store associated with you to assess and understand your preferences and provide you personalized experiences, such as by suggesting certain Tasks to you in your Dashboard. | Registration information Your activity Marketing, events, and communications information Information we collect automatically Information we collect from third parties | Our legitimate interest in providing a relevant and tailored experience for the benefit and retention of our users and ensuring that Customers obtain the most qualified individuals to perform their Tasks. |
Improving products and services. We process your information to analyze site activity and help us improve the user experience on the Services. We also use information to develop, research, and test improvements to our and our Customers’ products and services. | Registration information Your activity Marketing, events, and communications information Feedback and support information Survey information Information we collect automatically Information we collect from third parties | Our legitimate interest in developing new and innovative features, products, or services, for the benefit of our users and Customers. |
Promoting the Services. We process your information you have provided to us to promote the Services to you – such as with newsletters, marketing, or promotional materials and other information that may be of interest to you. | Registration information Marketing, events, and communications information Information we collect automatically Information we collect from third parties | Our legitimate interest in providing you product and service updates, and information on any related products you may have shown interest in before. |
Protecting the Services. We process your information to promote safety, integrity, and security on the Services, including to address violations of the Terms of Use, the Community Guidelines, or other applicable policies; detect and prevent spam, fraudulent use, or other security matters; or to verify Accounts and activity. | Registration information Your activity Feedback and support information Information we collect automatically Information we collect from third parties | Our legitimate interest in promoting safety and security on the Services and in protecting our rights and the rights of others. The legitimate interests of third-parties, such as Customers or our other users, to ensure security and operations of our products and services. |
To communicate with you. We use information you have provided to us to send you communications, such as e-mails, phone calls, or texts, in connection with an Account and to provide you notices relating to the Terms of Use. We will also use contact information to respond when you contact us | Registration information Marketing, events, and communications information Feedback and support information Information we collect from third parties | Contractual necessity |
Complying with our legal obligations. We process your information when cooperating with regulators, courts, or public and government authorities in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of personal information to protect our rights. | Registration information Your activity Marketing, events, and communications information Feedback and support information Survey information Financial and payment information Information we collect automatically Information we collect from third parties | Legal obligation or our legitimate interest in protecting against misuse or abuse of the Services, protecting personal safety, and protecting our, our affiliates’, or other third-parties’ rights, property, safety, or interests. |
To verify your identity. As described above, we and our service providers verify users’ identities to help protect the integrity of the Services and reduce fraud. | Registration information Your activity Verification Data (as described above), which may be considered biometric and/or sensitive data in some jurisdictions | Our legitimate interest in minimizing the amount of fraud and protecting against the misuse or abuse of the Services. |
Performing other business operations. We process your information for our business purposes such as data analysis, internal reporting and business modeling, audits, product development, and expanding our business activities. | Registration information Your activity Marketing, events, and communications information Feedback and support information Survey information Financial and payment information Information we collect automatically Information we collect from third parties | Our legitimate interest in managing our business operations, growing our business, and ensuring Outlier Systems are meeting the expectations of our users and Customers. |
Managing payments and compensation. We process the information you provide in order to process payment to you when you complete Tasks. | Financial and payment information Information we collect from third parties | Contractual necessity Legal obligation |
Aggregating data. We process your information for the purpose of aggregating this information to ensure that it is no longer identifying, and we may share aggregated, non-personally identifiable, or de-identified information with our affiliates, Customers, or third parties that provide services to us or perform business purposes for us. | Registration information Your activity Marketing, events, and communications information Feedback and support information Survey information Financial and payment information Information we collect automatically Information we collect from third parties | Our legitimate interest in minimizing the amount of personal information processed as part of the relevant processing activity. |
Event and webinar registrations. We process your information to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you. | Registration information Marketing, events, and communications information | Contractual necessity |
Establishment, exercise and defense of legal claims. We process your information to the extent necessary to establish relevant facts, review evidence, manage and handle claims, and exercise our legal rights. | Registration information Your activity Information you provide to us Information we collect automatically Information we collect from third parties Financial and payment information Correspondence | Our legitimate interest in establishing, exercising or defending legal claims. |
5. Information Sharing and Disclosure
We may share your personal information as follows, subject to the limitations described in this Privacy Policy and any other written agreements between you and us:
Affiliates - We may share your personal information with our affiliates to provide, improve, protect, and promote the Services, or communicate with you.
Business partners - If your Account was provisioned by a business partner, the business partner’s administrator (“admin”) may have access and control over the information associated with your Account. The business partner may have its own policies governing access and use of information in your Account.
Service providers - We contract with certain trusted third-party service providers to help us provide, improve, protect, and promote the Services. These third parties may have access to your personal information to perform services on our behalf and are contractually obligated to process your personal information on our behalf and in compliance with this Privacy Policy.
Customers - We may share your personal information with Customers in order to match you with opportunities to work on projects or to demonstrate that we have confirmed your identity. Your personal information may include your name, location, biography, experience, education, languages, certifications, skills, qualifications, and other information from your resume or activity when you use our Services. We may also share your User Content related to a Customer’s Tasks or related to an AI model, including those that appear on the Services.
Other users - We may share your User Content with other users to enable you and other users to complete Tasks.
Third-party networks and websites - We share personal information with third-party social media networks, advertising networks, and websites, so that we can market and advertise on third-party platforms and websites. The use of such personal information by the third-party networks and websites will be governed by that third party’s privacy policy. We have no control over, do not review, and cannot be responsible for, these third-party networks and websites. Learn more by visiting our Cookies Policy.
Law enforcement or other third parties in connection with legal requests - We may disclose your information to third parties, such as law enforcement, if we determine such disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process, or a government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of the Services or other users, and (d) to protect our or our licensors’ rights, property, safety, or interest.
Third parties involved in a corporate transaction - We may disclose your personal information if we are involved in a merger, reorganization, dissolution or other fundamental corporate change, or sell a website or business unit, or if all or a portion of our business, assets or stock are acquired by a third party. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of your personal information to an unaffiliated third party.
6. Retention and Deletion of Information
We will retain your personal information only for as long as is necessary to fulfill the purposes set out in Section 4 of this Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), to resolve disputes, or enforce our legal agreements and policies.
Because the needs can vary for different types of information in the context of different services, actual retention periods can vary. We determine the appropriate retention period for personal information based on the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, as well as applicable legal requirements.
After expiry of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of that information.
See the Identify Verification Information section above for information about how long we retain Verification Data.
7. Security
We employ reasonable physical, technological, and administrative security measures to safeguard your personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. International Transfers
If you are visiting the Services from outside the United States, please be aware that you are sending personal information to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your personal information will at all times continue to be governed by this Privacy Policy.
For transfers of personal information from the European Economic Area and Switzerland to third countries that do not have an adequacy decision, we will transfer personal information in accordance with the applicable requirements of EU data protection legislation, including by entering into European Commission Standard Contractual Clauses or ensuring a third party’s participation in the EU-US or Swiss-US Data Privacy Frameworks (or any equivalent or replacement mechanism to the extent permitted by applicable data protection laws).
9. Your Privacy Rights and Choices
Depending on where you reside, and subject to applicable law, you may have the following rights with regard to the personal information we control about you:
You may have the right to access, correct, amend, and delete your personal information by contacting us. We may request specific information from you to help us confirm your identity and process your request. Please note that if your Account was provisioned by a business partner, and if you seek to access, correct, amend, or delete data associated with your Account, you should direct your requests to the business partner’s admin.
Where you give your consent to the processing of your personal information, you may withdraw that consent at any time.
You may have the right to object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information by contacting us.
You may have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you are based in the EEA or UK, the contact details for data protection authorities are available here.
If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. If you choose to no longer receive marketing communications, we may still communicate with you about security updates, responses to service requests, or other service related, non-marketing purposes.
10. Our Policy on Children
Our Services are not directed to individuals under 18, or a higher age depending on your jurisdiction (“Required Age”). If we become aware that a child under the Required Age has submitted information to us, we will delete the information. If you believe that we may have any information from a child under the Required Age, please contact us.
11. Modification of Privacy Policy
We may modify this Privacy Policy from time to time as our services change and privacy laws evolve. If we update the Privacy Policy, we will do so online, and if we make material changes, we will let you know through the Sites or by some other method of communication, like email. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website. We encourage you to periodically review this notice for the latest information on our privacy practices.
12. Contacting Us
If you have questions about this Privacy Policy, please contact us.
Outlier: privacy@outlier.ai
EU Representative: outlier@lionheartsquared.eu
UK Representative: outlier@lionheartsquared.co.uk
Remotasks: privacy@remotasks.com
EU Representative: remotasks@lionheartsquared.eu
UK Representative: remotasks@lionheartsquared.co.uk
Human Frontier Collective: hfcprivacy@scale.com
EU Representative: hfcscale@lionheartsquared.eu
UK Representative: hfcscale@lionheartsquared.co.uk
You may also contact us by mail at Scale AI, Inc., 650 Townsend Street, Attn: Privacy, San Francisco, CA, 94103, or our EU and UK Representatives Lionheart Squared at:
2 Pembroke House, 28-32 Upper Pembroke Street, Dublin D02 EK84, Ireland
17 Glasshouse Studios, Fryern Court Road, Fordingbridge, Hampshire, SP6 1QX United Kingdom.
In your correspondence, please identify which contributor platform–Outlier, Remotasks, or the Human Frontier Collective–you are writing about.