Community Guidelines
Effective Date:
We want our Platform(s) to be a respectful, safe, and positive place for everyone. For clarity, “Platform” refers to Outlier, Remotasks, HFC and any other platform created or operated by Scale AI, Inc. or its subsidiaries. Our Community Guidelines help us protect these values and provide guidance to contributors on how to use the Platforms and apply across Platforms.
We created the Community Guidelines so you can help us foster and protect this amazing community. By using our Platforms, you agree to these guidelines and our Terms of Use. These guidelines apply to everyone using the platform. Not following these guidelines may result in removal from tasks, disabled accounts, or other restrictions.
Complete Tasks with Integrity
Your tasks help accelerate the development of AI applications by creating high-quality training data. We trust you with completing these tasks accurately! Workers should:
Complete all tasks by yourself to the best of your ability without seeking the assistance of other persons, technological automation such as bots or scripts, or third-party materials or tools - unless specifically required by a Service administrator.
Only work on tasks for which you have completed the required scope of work or read the informational materials.
Complete tasks in a diligent, timely, and honest manner to the best of their ability.
Complete all certification and qualification tests that may be required for the given project.
Treat everyone with respect.
Communicate in a language that is accessible to those working on the project.
Use the appropriate channel for raising questions or concerns.
Only represent yourself as an independent contractor, and not an employee of the Platforms or any related entity.
To maintain trust in our Platforms for customers and other users, you must not:
Share Account credentials with any other person;
Create multiple Accounts, or falsely change Account information; or inaccurately represent who you are, where you are located, or your experience;
Sell or purchase Accounts; or
Manipulate or exploit the platform, tools, or instructions to gain advantage or artificially inflate pay.
Keep our Community Safe
The following indecent, inauthentic, or fraudulent behavior is prohibited on the Platforms and related platforms (e.g., Slack communities & channels):
Falsely representing yourself as an administrator or other platform representative;
Posting messages that are obscene, indecent, vulgar, pornographic, sexual, hateful, or otherwise objectionable;
Sending spam messages or links, and/or personal referral links in an aggressive, or otherwise inappropriate fashion;
Uploading or attempting to transmit files that contain viruses, Trojan horses, corrupted files, or data;
Improperly using support channels to make false or frivolous reports;
Exploiting, distributing, or publicly informing other members of any error, miscue, or bug (“Error”) that gives an unintended advantage;
Sharing or distributing any personally identifiable information or Platforms Systems content to others. This includes, but is not limited to: customer names, names, physical or email addresses, contributor names, worker IDs, email addresses, phone numbers, and project content.
Sharing or distributing any confidential Platforms Systems content, including but not limited to: customer or company names, project content, and project-related materials.
Respect Confidentiality
We take our confidentiality obligations to our clients seriously and require that you do the same. To ensure respect for this confidentiality, the following is not allowed:
Disclosing the identity of customers;
Downloading, transmitting, copying, or distributing any Platform Materials outside of the Platform Systems (this includes sharing information across Platforms);
Sharing any project information or data with any third-party or other contributors. This includes, but is not limited to task instructions, links, images, videos, audio, screenshots, screen recordings, and other shared documents or websites;
Discussing Platform projects outside of the approved project communication channels;
Maintaining any records or logs related to Platform Materials outside of Platform Systems;
Printing any Platform Materials;
Sending any Platform Materials to your personal email address;
Storing or saving Platform Materials on personal devices or with non-Platform managed third party cloud storage providers; or
Sharing or disclosing confidential customer data or information
Keep Our Systems Secure
You may not violate Platform Systems’ security or integrity or use Platform Systems to violate the security or integrity of any network, computer, or communications system, software application, or network or computing device. Prohibited activities include, but are not limited to, the following:
Working around any technical limitations within Platform Systems that only allow you to use Platform Systems in certain ways;
Using a VPN or other technologies to mislead Platform Systems about your location or Identity - VPN may only be used if specifically requested by an Platform administrator;
Inundating either Platform Systems or other systems with communications or requests in a deliberate attempt to overload that system or otherwise disrupt its proper operation;
Attempting to probe, scan, or test the vulnerability of the Platform System or to breach any security or authentication measures used by Services;
Monitoring, crawling, or scraping data or content in Platform Systems;
Decoding, circumventing, re-identifying, de-anonymizing, reverse-hashing, or reverse-engineering data or content in Platform Systems;
Monitoring data or traffic on Platform Systems; or
Damaging, interfering with, intercepting, or expropriating any system, program, audit logs, or data via User Content or other computer technology, including viruses, Trojan, worms, or other malware.
Keep your systems (devices, software, networks) updated and secured against known vulnerabilities.
Keep Platform Systems secure by working from a secured network and location.
If at any time you become aware or have reason to believe that there has been any misuse, compromise, loss, unauthorized disclosure or acquisition of, or access to Platform Systems or Services, you agree that you will promptly notify us at security@tryoutlier.com and assist on additional investigation as needed.
Permitted Countries
You may not be located in or use the Platform Systems in any country that is subject to U.S. export restrictions, currently including, but not necessarily limited to:
Ukraine
Cuba
Iran
North Korea
Sudan
Syria
Our Platforms are not available in all regions, and some projects are geographically limited. Please review our Working Location Policy.
