Community Guidelines
Effective Date:
We want our Platform(s) to be a respectful, safe, and positive place for everyone. For clarity, “Platform” refers to Outlier, Remotasks, HFC and any other platform created or operated by Scale AI, Inc. or its subsidiaries. These Guidelines also apply to Platform Communications, as defined below, including communications that occur through third-party services or off-Platform channels. Our Community Guidelines help us protect these values and provide guidance to contributors on how to use the Platforms and apply across Platforms.
We created the Community Guidelines so you can help us foster and protect this amazing community. By using our Platforms, you agree to these guidelines and our Terms of Use. These guidelines apply to everyone using the platform. Not following these guidelines may result in removal from tasks, disabled accounts, or other restrictions.
Complete Tasks with Integrity
Your tasks help accelerate the development of AI applications by creating high-quality training data. We trust you with completing these tasks accurately! Workers should:
Complete all tasks by yourself to the best of your ability without seeking the assistance of other persons, technological automation such as bots or scripts, or third-party materials or tools - unless specifically required by a Service administrator.
Only work on tasks for which you have completed the required scope of work or read the informational materials.
Complete tasks in a diligent, timely, and honest manner to the best of their ability.
Complete all certification and qualification tests that may be required for the given project.
Treat everyone with respect. Do not harass, bully, or sexually harass any contributor, reviewer, administrator, customer representative, or Platform representative.
Communicate in a language that is accessible to those working on the project.
Use the appropriate channel for raising questions or concerns.
Only represent yourself as an independent contractor, and not an employee of the Platforms or any related entity.
To maintain trust in our Platforms for customers and other users, you must not:
Share Account credentials with any other person;
Create multiple Accounts, or falsely change Account information; or inaccurately represent who you are, where you are located, or your experience;
Sell or purchase Accounts; or
Manipulate or exploit the platform, tools, or instructions to gain advantage or artificially inflate pay.
No Harassment or Sexual Harassment
Harassment has no place on the Platforms or in Platform Communications.
“Platform Communications” means communications concerning the Platforms, Tasks, projects, or Platform relationships. It includes communications through task interfaces, support tickets, forums, messaging tools, Slack, video calls, email, and social media.
Sexual harassment is prohibited. Prohibited conduct includes:
Unwelcome sexual advances, propositions, requests for dates, or requests for sexual favors;
Conditioning another person’s tasks, projects, reviews, ratings, pay, or referrals on a romantic or sexual response;
Suggesting that a person can receive or lose those opportunities based on such a response;
Sexual, sexualized, or degrading comments about a person’s body, appearance, gender, gender identity or expression, or sexual orientation;
Sending or displaying sexual images, messages, links, or other sexual content to another person;
Continuing personal or romantic contact after the other person asks you to stop;
Contacting someone off-Platform for sexual or romantic purposes after that person declines;
Using Platform information to locate or contact another person for sexual or romantic purposes;
Stalking another person; or
Threatening or intimidating someone who refuses a sexual advance or reports prohibited conduct.
Harassment based on a protected characteristic is also prohibited. Protected characteristics include race, color, national origin, ethnicity, religion, age, disability, pregnancy, marital status, veteran status, and other legally protected characteristics.
Conduct may violate this section regardless of intent. It may violate this section whether directed at an individual or group.
Keep our Community Safe
The following indecent, inauthentic, or fraudulent behavior is prohibited on the Platforms and related platforms (e.g., Outlier Community):
Falsely representing yourself as an administrator or other platform representative;
Posting, displaying, or sending obscene, indecent, vulgar, pornographic, sexual, hateful, harassing, or otherwise objectionable content, including content directed at a specific person (see “No Harassment or Sexual Harassment”);
Sending spam messages or links, and/or personal referral links in an aggressive, or otherwise inappropriate fashion;
Uploading or attempting to transmit files that contain viruses, Trojan horses, corrupted files, or data;
Improperly using support channels to make false or frivolous reports;
Exploiting, distributing, or publicly informing other members of any error, miscue, or bug (“Error”) that gives an unintended advantage;
Sharing or distributing any personally identifiable information or Platforms Systems content to others. This includes, but is not limited to: customer names, names, physical or email addresses, contributor names, worker IDs, email addresses, phone numbers, and project content.
Sharing or distributing any confidential Platforms Systems content, including but not limited to: customer or company names, project content, and project-related materials.
Respect Confidentiality
We take our confidentiality obligations to our clients seriously and require that you do the same. To ensure respect for this confidentiality, the following is not allowed:
Disclosing the identity of customers;
Downloading, transmitting, copying, or distributing any Platform Materials outside of the Platform Systems (this includes sharing information across Platforms);
Sharing any project information or data with any third-party or other contributors. This includes, but is not limited to task instructions, links, images, videos, audio, screenshots, screen recordings, and other shared documents or websites;
Discussing Platform projects outside of the approved project communication channels;
Maintaining any records or logs related to Platform Materials outside of Platform Systems;
Printing any Platform Materials;
Sending any Platform Materials to your personal email address;
Storing or saving Platform Materials on personal devices or with non-Platform managed third party cloud storage providers; or
Sharing or disclosing confidential customer data or information
Keep Our Systems Secure
You may not violate Platform Systems’ security or integrity or use Platform Systems to violate the security or integrity of any network, computer, or communications system, software application, or network or computing device. Prohibited activities include, but are not limited to, the following:
Working around any technical limitations within Platform Systems that only allow you to use Platform Systems in certain ways;
Using a VPN or other technologies to mislead Platform Systems about your location or Identity - VPN may only be used if specifically requested by an Platform administrator;
Inundating either Platform Systems or other systems with communications or requests in a deliberate attempt to overload that system or otherwise disrupt its proper operation;
Attempting to probe, scan, or test the vulnerability of the Platform System or to breach any security or authentication measures used by Services;
Monitoring, crawling, or scraping data or content in Platform Systems;
Decoding, circumventing, re-identifying, de-anonymizing, reverse-hashing, or reverse-engineering data or content in Platform Systems;
Monitoring data or traffic on Platform Systems; or
Damaging, interfering with, intercepting, or expropriating any system, program, audit logs, or data via User Content or other computer technology, including viruses, Trojan, worms, or other malware.
Keep your systems (devices, software, networks) updated and secured against known vulnerabilities.
Keep Platform Systems secure by working from a secured network and location.
If at any time you become aware or have reason to believe that there has been any misuse, compromise, loss, unauthorized disclosure or acquisition of, or access to Platform Systems or Services, you agree that you will promptly notify us at security@tryoutlier.com and assist on additional investigation as needed.
Report Concerns Promptly
If you experience or witness conduct that may violate these Guidelines, report it promptly through your dashboard support channel.
Report prohibited conduct you witness, even when you are not the target;
Do not use general project channels to report harassment; or
Submit reports anonymously where the reporting channel permits, understanding that anonymity may limit our ability to review or respond
How We Respond. We review reports and take appropriate action based on the circumstances.
Actions may include removing content, separating contributors, restricting communications, removing access to tasks or projects, or disabling accounts.
We limit information about a report to people who need it to review and respond.
No Retaliation. Retaliation against anyone who makes a good-faith report, supports another person’s report, or participates in a review is prohibited.
Retaliation includes threats, harassment, negative reviews, adverse ratings, or exclusion from tasks or projects because of protected reporting activity.
Retaliation is a separate violation of these Guidelines. Knowingly false or bad-faith reports also violate these Guidelines.
Permitted Countries
You may not be located in or use the Platform Systems in any country that is subject to U.S. export restrictions, currently including, but not necessarily limited to:
Ukraine
Cuba
Iran
North Korea
Sudan
Syria
Our Platforms are not available in all regions, and some projects are geographically limited. Please review our Flexible Working Guidelines.
