Terms of Use
Effective Date:
Sep 26, 2025
Welcome! These Terms of Use (the “Terms”) are a binding agreement between you and Scale AI, Inc., a Delaware corporation, and its affiliates, including Smart Ecosystem Inc., and including their agents, employees, executives, officers, investors, shareholders, affiliates, successors, assigns, subsidiaries, and parent companies (collectively, “we,” “us,” or the “Company”). The Terms govern your access to and use of the websites of our contributor platforms, including https://outlier.ai/, https://www.remotasks.com/, and https://platform.hfc.scale.com/, (collectively, the “Sites”) and any of our other associated mobile or web services, applications, or platforms (collectively, with the Sites, the “Services”), and your provision of services related to Tasks (as defined in Section 1) for our third-party customers (“Customers”). The Company and its affiliates provide the Services to you subject to these Terms. These Terms consist of the terms and conditions below, and incorporate and include:
the Community Guidelines;
the Privacy Policy;
the Data Processing Addendum; and
any other policies, procedures, and other guidelines that the Company posts on the Sites or otherwise makes available to you, including the Working Location Policy.
By registering for or accessing the Services, you accept these Terms and warrant and represent that you are at least 18 years old or the age of legal majority in your jurisdiction and you have authority to bind yourself to these Terms. Please read these Terms, including the Arbitration Agreement in Section 10, carefully.
SECTION 10 (“APPLICABLE LAW; DISPUTES”) OF THESE TERMS (THE “ARBITRATION AGREEMENT”) PROVIDES THAT IF YOU RESIDE IN OR HAVE ESTABLISHMENT IN THE UNITED STATES, ANY CLAIMS THAT YOU AND THE COMPANY HAVE AGAINST EACH OTHER, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THESE TERMS, WILL, WITH LIMITED EXCEPTIONS, BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT, YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST THE COMPANY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ALSO WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. PLEASE SEE SECTION 10 FOR MORE INFORMATION REGARDING THIS ARBITRATION AGREEMENT, THE POSSIBLE EFFECTS OF THIS ARBITRATION AGREEMENT, AND HOW TO OPT OUT OF THE ARBITRATION AGREEMENT.
1. User Account.
In order to perform tasks for third-party Customers or perform support services related to such tasks (collectively, “Tasks”), you agree to register for and maintain an active user account on the Services (your “Account”). You may only possess one Account, and if it is suspended or terminated in accordance with these Terms, you may not create another one unless you have explicit permission from the Company to do so. The account registration requires you to submit certain personal information, such as your name, address, country of residence, mobile phone number, as well as valid payment information, social security number in some cases, and other unique identifiers, and the Company will use such information in accordance with the Privacy Policy. You agree to maintain accurate, complete, and up-to-date information in your Account. Payment information must relate to financial accounts in your own name, and you may not permit any other person to provide your payment information to the Company. In certain instances, you may be asked to provide proof of your identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide such information.
2. The Services & Company Materials.
a. The Services Access Grant. Subject to these Terms, the Company grants you a non-exclusive, non-transferable, right to access and use the Services solely with supported browsers through the internet or approved mobile applications for the purpose of performing Tasks as an independent contractor for the Company. All rights not expressly granted to you are reserved by the Company, its Customers, and its licensors.
b. Company Materials License. To the extent the Company, its subsidiaries, affiliates, successors or assigns, licensors, or Customers supply any materials, including but not limited to, text, images, video, audio recordings, scope of work, informational materials, third-party User Content (as defined in Section 3(d)(v)), devices, tools, equipment, records, data, notes, reports, proposals, lists, correspondence, specifications, other documents or property, or reproductions of any of the aforementioned items (collectively, “Company Materials”) to you, the Company grants you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to use the Company Materials solely in connection with performing the Tasks.
c. Ownership. Except as provided in this Section 2, you obtain no rights under these Terms from the Company, its Customers, or its licensors to the Company Systems (as defined below in Section 3(d)(i)) or Company Materials, including any related Intellectual Property Rights (defined below in Section 4(a)(i)). You acknowledge and agree that, as between the parties, the Company, its Customers, and its licensors own all right, title, and interest in and to the Company Systems and Company Materials, including all Intellectual Property Rights therein. All trademarks, service marks, logos, trade names, and any other source identifiers (“Marks”) of the Company used on or in connection with the Company Systems, Company Materials, or User Content are trademarks or registered trademarks of the Company in the United States and abroad. Marks used on or in connection with the Company Systems, Company Materials, or User Content are used for identification purposes only and may be the property of their respective owners.
Welcome! These Terms of Use (the “Terms”) are a binding agreement between you and Scale AI, Inc., a Delaware corporation, and its affiliates, including Smart Ecosystem Inc., and including their agents, employees, executives, officers, investors, shareholders, affiliates, successors, assigns, subsidiaries, and parent companies (collectively, “we,” “us,” or the “Company”). The Terms govern your access to and use of the websites of our contributor platforms, including https://outlier.ai/, https://www.remotasks.com/, and https://platform.hfc.scale.com/, (collectively, the “Sites”) and any of our other associated mobile or web services, applications, or platforms (collectively, with the Sites, the “Services”), and your provision of services related to Tasks (as defined in Section 1) for our third-party customers (“Customers”). The Company and its affiliates provide the Services to you subject to these Terms. These Terms consist of the terms and conditions below, and incorporate and include:
the Community Guidelines;
the Privacy Policy;
the Data Processing Addendum; and
any other policies, procedures, and other guidelines that the Company posts on the Sites or otherwise makes available to you, including the Working Location Policy.
By registering for or accessing the Services, you accept these Terms and warrant and represent that you are at least 18 years old or the age of legal majority in your jurisdiction and you have authority to bind yourself to these Terms. Please read these Terms, including the Arbitration Agreement in Section 10, carefully.
SECTION 10 (“APPLICABLE LAW; DISPUTES”) OF THESE TERMS (THE “ARBITRATION AGREEMENT”) PROVIDES THAT IF YOU RESIDE IN OR HAVE ESTABLISHMENT IN THE UNITED STATES, ANY CLAIMS THAT YOU AND THE COMPANY HAVE AGAINST EACH OTHER, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THESE TERMS, WILL, WITH LIMITED EXCEPTIONS, BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT, YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST THE COMPANY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ALSO WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. PLEASE SEE SECTION 10 FOR MORE INFORMATION REGARDING THIS ARBITRATION AGREEMENT, THE POSSIBLE EFFECTS OF THIS ARBITRATION AGREEMENT, AND HOW TO OPT OUT OF THE ARBITRATION AGREEMENT.
1. User Account.
In order to perform tasks for third-party Customers or perform support services related to such tasks (collectively, “Tasks”), you agree to register for and maintain an active user account on the Services (your “Account”). You may only possess one Account, and if it is suspended or terminated in accordance with these Terms, you may not create another one unless you have explicit permission from the Company to do so. The account registration requires you to submit certain personal information, such as your name, address, country of residence, mobile phone number, as well as valid payment information, social security number in some cases, and other unique identifiers, and the Company will use such information in accordance with the Privacy Policy. You agree to maintain accurate, complete, and up-to-date information in your Account. Payment information must relate to financial accounts in your own name, and you may not permit any other person to provide your payment information to the Company. In certain instances, you may be asked to provide proof of your identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide such information.
2. The Services & Company Materials.
a. The Services Access Grant. Subject to these Terms, the Company grants you a non-exclusive, non-transferable, right to access and use the Services solely with supported browsers through the internet or approved mobile applications for the purpose of performing Tasks as an independent contractor for the Company. All rights not expressly granted to you are reserved by the Company, its Customers, and its licensors.
b. Company Materials License. To the extent the Company, its subsidiaries, affiliates, successors or assigns, licensors, or Customers supply any materials, including but not limited to, text, images, video, audio recordings, scope of work, informational materials, third-party User Content (as defined in Section 3(d)(v)), devices, tools, equipment, records, data, notes, reports, proposals, lists, correspondence, specifications, other documents or property, or reproductions of any of the aforementioned items (collectively, “Company Materials”) to you, the Company grants you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to use the Company Materials solely in connection with performing the Tasks.
c. Ownership. Except as provided in this Section 2, you obtain no rights under these Terms from the Company, its Customers, or its licensors to the Company Systems (as defined below in Section 3(d)(i)) or Company Materials, including any related Intellectual Property Rights (defined below in Section 4(a)(i)). You acknowledge and agree that, as between the parties, the Company, its Customers, and its licensors own all right, title, and interest in and to the Company Systems and Company Materials, including all Intellectual Property Rights therein. All trademarks, service marks, logos, trade names, and any other source identifiers (“Marks”) of the Company used on or in connection with the Company Systems, Company Materials, or User Content are trademarks or registered trademarks of the Company in the United States and abroad. Marks used on or in connection with the Company Systems, Company Materials, or User Content are used for identification purposes only and may be the property of their respective owners.
