This is part 5 of a 5 part series on Happy Customers.
Getting Satisfaction Yesterday we covered gathering feedback from your customers about potential product and service improvements, but we didn’t get into specifics. Today we’ll…
This is part 4 of a 5 part series on Happy Customers.
How does that make you feel? By now you know how to measure happiness and use it as a segmentation tool to understand what…
This is part 3 of a 5 part series on Happy Customers.
What makes customers happy? Knowing how many of your customers are happy is a good place to start, but understanding why they are happy…
This is part 2 of a 5 part series on Happy Customers.
Are your customers happy? Such a simple question is remarkably difficult to answer. You could ask them, but rarely will someone tell you their…
This is part 1 of a 5 part series on Happy Customers.
What makes people happy? We all love happy customers! Happy customers generate revenue, provide useful feedback and are the best evangelists for your products…